1. Design and refine group or FIT (Free Independent Traveler) tour itineraries, primarily for German and English-speaking travelers.

• Conduct surveys to obtain quotes if necessary.

• Develop programs based on company templates.

• Use numerical analysis to determine travel prices in accordance with company objectives.

 

2. Management of client correspondence:

• Handle all client correspondence, including booking confirmations, hotel reservations, room list requests, flight information, payments, and after-sales service.

• Record all relevant correspondence in the appropriate database or filing system.

 

3. Database management:

• Use tools to ensure accurate and up-to-date information.

• Send relevant information to the operations and accounting teams for their knowledge and coordination.

 

4. Information gathering:

• Obtain necessary information about groups such as flight details, group type/style, welcome sign requirements, and the presence of VIPs or tour leaders.

• Collect the contact details of VIPs or tour leaders.

 

5. Follow-up process:

• Acknowledge receipt, record information, update sales records, and report promptly to the operations and accounting teams.

 

6. Hotel confirmation:

• Follow up in a timely manner and send the hotel confirmation list to the relevant stakeholders.

 

7. Billing and contracts:

• Generate invoices and contracts for clients based on confirmed details.

• Track deposit requests and ensure timely billing.

 

8. Emergency procedures:

• Provide clients with emergency contact numbers and procedures to ensure a smooth experience during their visits.